8.1 Pure Entertainment is engaged in the business of obtaining "best tickets" for all sold out events either directly itself or through one of its ticket agent partners. Please note that you are purchasing tickets above face value, which includes consulting or service charge(s) or fee(s) reflecting our costs and efforts in obtaining your premium seats.
8.2 All sales are final, no refunds or cancellations are issued after you have purchased your tickets.
8.3 In the events of show cancellations directly by the artist/promoter, only the return of the face value of the tickets can be guaranteed. Courier or other delivery fees are non-refundable.
8.4 Pure Entertainment or its ticket agent partner will despatch your tickets by courier at the standard rate and expedited rate which is guaranteed by the courier company. Please note that neither Pure Entertainment nor its ticket agent partners cannot be held liable for any failure by the courier to deliver your tickets either at all or on time.
8.5 Pure Entertainment or its ticket agent partners reserve the right to upgrade tickets at no additional cost, to downgrade tickets (partial refund) or to cancel the order with a full refund.